Cirba Solutions has launched CirbaSuite, a proprietary online portal for its customers that provides security, ease of use and direct access to recycling batteries.
Extending CirbaSuite to customers will allow the company to create end-to-end knowledge of the critical minerals in lithium-ion batteries.
The traceable recovery of the critical metals found in batteries is essential to creating a closed-loop, sustainable supply chain.
What can customers access through CirbaSuite?
Cirba Solutions says the portal increases operational efficiency by allowing customers to access their accounts 24/7 and by providing them with detailed insights into their partnership with the battery recycler.
CirbaSuite will be used by automotive and battery manufacturers, as well as retail partners and telecommunications teams.
Through CirbaSuite, customers can:
- Schedule pickups and coordinate specific site and order details
- Request quotes for any battery chemistry pickup
- View all locations associated with accounts, including editing locations and details by site
- Access in real-time the total pounds of batteries their company has diverted from landfills, materials recycled year-to-date, order battery recycling kits and more
- Review and analyse account history to understand the trends of batteries recycled
Cirba’s commitment to customer service
Citing research claiming that 89% of US consumers expect brands or organisations to have an online self-service portal, Cirba Solutions says CirbaSuite puts customers in the driver’s seat to request quotes, schedule pickups, and more at their convenience.
Cirba’s CEO and President, David Klanecky, explained: “At Cirba Solutions, one of our key priorities is exceeding the expectations of our customers to ensure they have access to the tools and information they need in real-time.
“The addition of this comprehensive tool supports transparency, communication and reliability, not only with our customers but also with those that they partner with.
“CirbaSuite is the only platform of its kind in the market, giving us an edge in delivering on customer needs and differentiating our services and capabilities.”
