Genpact has unveiled a groundbreaking initiative today with the inauguration of the Genpact Artificial Intelligence (AI) Innovation Center in London.
This AI Innovation center marks a pivotal step in the company’s mission to drive business transformation worldwide through AI-driven solutions.
What are the goals for Genpact’s AI Innovation Center?
The primary objective of the AI Innovation Center is to foster co-innovation with clients, aiming to unlock the full potential of AI in revolutionising diverse business sectors.
Genpact is strategically focusing on areas such as supply chain management, finance and accounting, customer care, sales and commercial, and insurance underwriting, extending the reach of AI beyond mere productivity enhancements.
In tandem with this launch, Genpact is committed to upskilling its colossal workforce of 125,000 employees. This move aligns with their vision of not only enhancing existing capabilities but also creating fresh employment opportunities, particularly in the UK.
Drawing from Genpact’s extensive expertise in AI and profound domain knowledge amassed through collaborating with various industries, the AI Innovation Center is poised to address the complexities and possibilities AI presents to businesses.
It will fast-track client projects into a production environment by employing case studies, proof of concepts, and systematic guidance, encouraging enterprises to explore AI’s integration beyond conventional productivity gains.
Lord Dominic Johnson, Minister of State in the Department for Business and Trade, UK, lauded the establishment of the center as a testament to the UK’s burgeoning status as a hub for tech innovation and premier talent.
He said: “The UK is firmly on track to being a Science and technology superpower, and the launch of Genpact’s AI center is a testament to our reputation as a center for tech innovation and world-leading talent and R&D capabilities.
“Our Global Investment Summit on the 27th of November will showcase why we are one of the best places in the world to invest in tech, and Genpact is another shining example of the UK being chosen as the best place to foster AI-led innovation.”
Realising the power of Artificial Intelligence globally
Genpact’s ambitious AI venture is expected to burgeon beyond London, with plans to establish similar innovation centers worldwide. This development is a linchpin of the company’s $600M investment in AI over the next three years.
Genpact will extend pivotal assistance to clients in conceptualising and defining use cases tailored to deliver maximal value, leveraging industry-specific expertise and best practices.
Collaboration between Genpact and Santander UK has exemplified the potential of AI in elevating customer experiences. Jas Narang, Chief Transformation Officer of Financial Crime at Santander UK, highlighted the partnership’s role in accelerating digital transformation and voiced their intent to harness AI for scalability further.
Narang commented: “As we continuously seek to improve the experience of our customers at Santander, we are exploring how to become a digital-first bank with a human touch, built on stronger foundations, radically simpler processes, and smarter solutions.
“Partnering with Genpact has helped us to accelerate digital experiences for our key customer journeys and implement smarter ways of working. We are looking at how AI can make further improvements to scale our business at pace.”
Genpact currently has over 90 generative AI solutions undergoing rigorous testing and aims to transition ten solutions into live production environments soon. The AI Innovation Center’s team is dedicated to expediting this transition, highlighting the acceleration of implementation speed.
Shibu Nambiar, Genpact’s Global Business Leader in Hi-Tech, added: “Artificial Intelligence is pushing businesses to rethink how they work, and our clients across all industries are actively exploring how it can benefit them to solve business challenges.
“To help our clients integrate AI effectively, we are focusing on outcomes beyond productivity, workflows that augment employees’ work, and responsible generative AI frameworks. Experimentation is our status quo.”
The launch of the AI Innovation Center in London heralds a new era of AI-powered transformation, positioning Genpact at the forefront of revolutionising businesses globally.
